Mobile Deposit allows you to make deposits of checks from most Smart phones. Simple to use, snap the front and back of the check and submit the images.

 

Frequently asked questions

 

Q.           How can I sign up to make deposits using my Smartphone?

 

A.            You can enroll for Mobile Deposit from within Online Banking. Once you enroll there the feature will be available on the Mobile Application   

 

Q.           Is there a restriction on devices that can process Mobile Deposits?

 

A.            Any IOS and Android apps can be used on an iPhone and iPad or Android respectively

 

Q.           Once I successfully submit the deposit, how long before it will be in my account?

 

A.            If the check is received and accepted before 6:00 pm on a business day we are open, the funds will be deposited into your account on the next business day.

 

Q.           When will the funds from the deposit be available?

 

A.            Funds will be available according to our normal funds availability policy.                

 

Q.           How much can I deposit in a day? 

 

A.            Retail customers have a limit of $1,000 per business day with a monthly limit of $4,000

 

                Commercial customers have a limit of $2,500 per business day with a monthly limit of $5,000

 

Q.           What should I do with the check after it is scanned and accepted?

 

A.            You should retain the item for 30 days from the date of transmission.  After which the check should be destroyed, marked void, or otherwise render it incapable of further transmission, deposit or presentment.

 

Q.           Who should I call with any questions?

A.            Call the Customer Service Center – 1-877-487-2977

Posted in Online Banking |

Bauer Financial Dec 13(AMESBURY, MA) — The Provident Bank has once again earned the highest 5-Star Rating for positive performance from BauerFinancial, Inc., the nation’s bank rating firm. The quarterly ratings were announced on December 5, 2013, and are based on September 30, 2013, financial data.

BauerFinancial provides third party, unbiased, independent bank and credit union star-ratings to help consumers select financial institutions with confidence. Using quarterly financial reports filed with federal regulators, it thoroughly analyzes and compares all U.S. bank and credit union current and historical performance data. Upon completion of the analysis, a star-rating is assigned based on a scale of zero to five stars, with five stars being the strongest. Since 1983, BauerFinancial has been analyzing and reporting on the financial condition of the nation’s banking industry, providing the public with the knowledge they need to make informed decisions regarding their banking relationships.

Established in 1828, The Provident Bank is an independent, mutually-owned, full-service community bank with a focus in commercial lending and business services with offices in Amesbury and Newburyport, Massachusetts and Exeter, Hampton, Portsmouth and Seabrook, New Hampshire.  Additional lending offices are in Bedford and Nashua, New Hampshire. The Bank is dedicated to the goal of being the highest-performing bank, providing excellence in service to our customers, our communities and our employees.  All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).  For more information, please visit TheProvidentBank.com.

Posted in Bank News |

AMESBURY, MASSACHUSETTS — In the spirit of the season, The Provident Bank and its staff members are holding food, toy or gift drives at each branch office. Customers and local residents wishing to support those in need can do so at their convenience during the busy holiday season simply by visiting their local branch of The Provident Bank.

Visit the following offices below and support these nonprofit organizations:

Amesbury, MA (2 Locations – 5 Market Street; Haverhill Road at the corner of Rte. 110 & Main Street) – Clothing, toys, gifts and other items collected for Amesbury children and families through the Holiday Giving Tree.

Newburyport, MA (66 Storey Avenue) – Non-perishable food items for The Pettengill House, Inc. Food Pantry.


Exeter, NH
(95 Portsmouth Avenue) – Non-perishable food items for St. Vincent de Paul Society

Hampton, NH (321 Lafayette Road) – New, unwrapped toys for Hampton’s Fire Department Toy Bank

Portsmouth, NH (21 Daniel Street, Market Square) – New, unwrapped toys collected for the Portsmouth Firefighters Toy Bank.

Seabrook, NH (One Provident Way) – New, unwrapped toys collected for the Seabrook Firefighters Toy Bank.

“The Provident Bank is pleased to support these and other local charities throughout the year and especially during the holiday season,” says The Provident Bank CEO Dave Mansfield. “We are also grateful for the generosity of our customers and staff, and to the many organizations that work to make the holidays brighter for others.”

The Provident Bank’s Main Office at 5 Market Street will be hosting a Holiday Open House on Saturday, December 7th, following the Amesbury Holiday Parade and Tree Lighting Ceremony in Market Square. For 16 years, hundreds of children and families have enjoyed this popular community holiday celebration in The Provident Bank lobby. Highlights included a visit from Santa Claus, free cookies and hot chocolate served nearby a festive 12-foot tall Christmas tree. The Provident Bank also has participants walking in the Amesbury Holiday Parade.

The Provident Bank is proud to give back to the communities it serves through ongoing philanthropic activities and support of its employees’ volunteer efforts and their professional development.

Established in 1828, The Provident Bank is an independent, mutually-owned, full-service community bank with a focus in commercial lending and business services with offices in Amesbury and Newburyport, Massachusetts and Exeter, Hampton, Portsmouth and Seabrook, New Hampshire.  Additional lending offices are in Bedford and Nashua, New Hampshire. The Bank is dedicated to the goal of being the highest-performing bank, providing excellence in service to our customers, our communities and our employees.  All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).  For more information, please visit TheProvidentBank.com.

 

Posted in Bank News |
"What" by Stephanie Naffah

“What” by Stephanie Naffah

(Newburyport, MA) — The Provident Bank’s Lobby for the Arts in Newburyport is pleased to present “Beyond the Eye” by Stephanie Naffah. The exhibit is on display to the public during regular bank hours from December 9, 2013 through February 1, 2014 at The Provident Bank’s Newburyport branch located at 66 Storey Avenue.The public is invited to an Artist’s Reception honoring Stephanie Naffah on January 23, 2014, from 5:30-7:00 pm at The Provident Bank, 66 Storey Avenue, Newburyport.  Light refreshments will be served.

Stephanie Naffah has loved photography for as long as she can remember. She loves taking photographs and capturing moments. For Stephanie, photography is highly enjoyable. When she is holding a camera, it allows her to escape from reality and enter ‘Stephanie’s World’. When she has entered her world, she is 110% focused on her work; nothing else matters or has her attention. Being involved with photography has given Stephanie greater self-confidence and receiving positive feedback is a great feeling.
Stephanie feels that every photo has a story that goes along with it. She enjoys taking photos of subjects that others may enjoy looking at as well as subjects that may not get a lot of attention. She explains that a landmark may be a popular photography opportunity but behind the photograph, there is also a message that drew the photographer to take that picture.  By taking photos of subjects that are usually ignored, one can shine light on something different and unique. Stephanie finds that through photography she has the ability to express who she in and photography has helped her learn life’s lessons.
The Provident Bank’s Lobby for the Arts program, celebrating its 16th year, is an ongoing series of local art exhibits displayed at all The Provident Bank branch lobbies.  It receives no commissions for artwork sold, and pays all expenses associated with the exhibit.  The Provident Bank has been recognized for its commitment to building a creative community with a 2012 New Hampshire Business Committee for the Arts (NHBCA) Business in the Arts Award for its Lobby for the Arts program as well as for its support of local arts and cultural organizations throughout the Seacoast New Hampshire region. For more information please contact Leanne Corning, Newburyport Branch Manager, at 978-225-1401.

Established in 1828, The Provident Bank is an independent, mutually-owned, full-service community bank with a focus in commercial lending and business services with offices in Amesbury and Newburyport, Massachusetts and Exeter, Hampton, Portsmouth and Seabrook, New Hampshire.  Additional lending offices are in Bedford and Nashua, New Hampshire. The Bank is dedicated to the goal of being the highest-performing bank, providing excellence in service to our customers, our communities and our employees.  All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).  For more information, please visit TheProvidentBank.com.

 

Posted in Lobby for the Arts |
From l-r: Dave Mansfield, CEO of The Provident Bank; Lyndsey Haight, Executive Director of Our Neighbors’ Table;  and Anne Bonaventura, VP/Amesbury Market Manager of The Provident Bank

From l-r: Dave Mansfield, CEO of The Provident Bank; Lyndsey Haight, Executive Director of Our Neighbors’ Table;
and Anne Bonaventura, VP/Amesbury Market Manager of The Provident Bank

AMESBURY, MASSACHUSETTS – Dave Mansfield, CEO of The Provident Bank, is delighted to announce that The Provident Community Foundation has awarded $10,000 to Our Neighbors’ Table to support the operations of their Food Pantry program.

“The Bank is pleased to support Our Neighbors’ Table with this grant for their food pantry. While we know these grants aid in keeping organizations like this running, we are also proud that employees of the Bank volunteer throughout the year. Executive Director Lyndsey Haight and all of the regular volunteers do a great job of making guests feel welcome and at home,” Mr. Mansfield said.

Since 2010, Our Neighbors’ Table has experienced an increase of 100 percent in the number of families coming to the food pantry each week. In 2012, they provided hunger relief to 1 out of every 12 households in Amesbury alone, and distributed 240,000 meals to households throughout the greater Amesbury/Newburyport region.

Established in 1992, Our Neighbors’ Table is committed to providing individuals and families with nourishing food, compassion and a sense of community. Through its weekly community meal, food pantry, emergency assistance and holiday programs, Our Neighbors’ Table serves more than 300 households each week. It is a member of the Greater Boston Food Bank Agency Advisory Council and the North Shore Hunger Network. It serves people in need from Amesbury, Merrimac, Salisbury, South Hampton, Newburyport, Newbury, West Newbury, Boxford, Byfield, Groveland, Georgetown and Rowley. For more information and volunteer opportunities, please visit ourneighborstable.org or call 978-388-1907.

About The Provident Community Foundation

The Provident Community Foundation is a permanent expression and confirmation of the values of The Provident Bank, a mutual financial institution that operates solely for the benefit of its customers and the communities it serves. The Foundation and The Provident Bank have provided over $4 million in grants and donations to local community organizations since The Foundation’s inception in 1998.

Established in 1828, The Provident Bank is an independent, mutually-owned, full-service community bank with a focus in commercial lending and business services with offices in Amesbury and Newburyport, Massachusetts and Exeter, Hampton, Portsmouth and Seabrook, New Hampshire.  Additional lending offices are in Bedford and Nashua, New Hampshire. The Bank is dedicated to the goal of being the highest-performing bank, providing excellence in service to our customers, our communities and our employees.  All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).  For more information, please visit TheProvidentBank.com.

Posted in Foundation News |

Please note:  Online Banking will be unavailable on Tuesday, November 19th from 7 am to 12 noon due to required maintenance for an upcoming product enhancement.  All transfers & payments scheduled in advance for the 19th will be processed as planned.

Please contact our Customer Service Center at 1-877-487-2977 for any assistance.

Thank you for your patience and understanding.

Posted in Online Banking |

ocean,marsh,sky,script(Portsmouth, NH) — The Provident Bank’s Lobby for the Arts in Portsmouth is pleased to present “Ocean, Marsh, Sky and Script”, by Heather Lewis. The exhibit is on display to the public during regular bank hours through December at The Provident Bank’s Portsmouth branch located at 21 Daniel Street.

The public is invited to an Artist’s Reception honoring Heather Lewis on Thursday, November 7, 2013, from 5:30-7:00 pm at The Provident Bank, 21 Daniel Street, Portsmouth.  Light refreshments will be served.

Heather Lewis is an accomplished visual artist with a sweeping range of creative and professional experiences, which includes sharing her art, vision, instruction and inspiration with students and the community. Lewis possesses a lifelong immersion in the arts, first with her artist parents, traditional academic training at The Philadelphia College of Art, and over three decades of actively creating art for exhibition and sale. Her art is refreshing and original – she masterfully recreates the beauty of the natural world around her, while infusing it with a certain emotional vitality. She has exhibited extensively in Delaware, Central New York, and throughout New England with work included in prominent private and corporate collections. Though Lewis’ roots are in Delaware, she is a longtime resident of the Maine seacoast, which is a constant state of inspiration. In addition to making art, Lewis teaches privately, conducts creativity coaching workshops, and is an adjunct faculty member for York County Community College where she teaches studio art classes.

Heather says the following about her educational philosophy: “When I work with people I hold space for their creative expression, which is real soul work. It is an honor to be part of this collaboration, where I’m simply a guide, a hand holder, an encourager. It’s about process, not product – ignoring the judgmental chatter in our heads, detaching from outcome, and permitting ourselves to make so called mistakes, which so often creates openings for discovery and magic.”
The Provident Bank’s Lobby for the Arts program, celebrating its 16th year, is an ongoing series of local art exhibits displayed at all The Provident Bank branch lobbies.  It receives no commissions for artwork sold, and pays all expenses associated with the exhibit.  The Provident Bank has been recognized for its commitment to building a creative community with a 2012 New Hampshire Business Committee for the Arts (NHBCA) Business in the Arts Award for its Lobby for the Arts program as well as for its support of local arts and cultural organizations throughout the Seacoast New Hampshire region. For more information please contact Steve Smith, Portsmouth Branch Manager, at 603-334-1259.

Established in 1828, The Provident Bank is an independent, mutually-owned, full-service community bank with a focus in commercial lending and business services with offices in Amesbury and Newburyport, Massachusetts and Exeter, Hampton, Portsmouth and Seabrook, New Hampshire.  Additional lending offices are in Bedford and Nashua, New Hampshire. The Bank is dedicated to the goal of being the highest-performing bank, providing excellence in service to our customers, our communities and our employees.  All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).  For more information, please visit TheProvidentBank.com.

Posted in Lobby for the Arts |
Anne Lapointe, Vice President and Chief Talent Officer of The Provident Bank; Diane Doyle, Treasurer of the Pentucket Arts Foundation; and Dave Mansfield, CEO of The Provident Bank

Anne Lapointe, Vice President and Chief Talent Officer of The Provident Bank; Diane Doyle, Treasurer of the Pentucket Arts Foundation; and Dave Mansfield, CEO of The Provident Bank

AMESBURY, MASSACHUSETTS – Dave Mansfield, CEO of The Provident Bank, is delighted to announce that The Provident Community Foundation has awarded $2,560 to the Pentucket Arts Foundation for their ‘Arts Connecting Community’ campaign to highlight their 10th anniversary.

“The Pentucket Arts Foundation aims to enrich the community and Pentucket School District through the power of the Arts. The Bank is proud to be able to support them with funding for their 10th anniversary celebration as we are a huge arts supporter,” Mr. Mansfield said.

The ‘Arts Connecting Community’ Campaign highlights the 10-year anniversary of the Pentucket Arts Foundation by introducing several new and innovative arts experiences for the community. The campaign kicked off in September and will run for a year as a community-wide, collaborative public arts project. Other events that highlight this campaign include a poetry slam for children from three different elementary schools in the district, a tee shirt design contest that taps the creative skills of Pentucket High School’s graphic arts students and the season will be rounded off with their two most popular events, the Acappella Night and AlumNight. In May of 2014, a community party will take place where the collaborative public art piece will be unveiled for all to see.

The Pentucket Arts Foundation began in 2003 and has over 360 members in the organization. Their mission is to powerfully enhance arts education in the Pentucket School District by effectively bringing together the district’s three communities by offering a diversity of shared cultural experiences in music, theatre, movement and visual arts and by creating meaningful relationships between local artists, the Pentucket schools and the communities.

About The Provident Community Foundation

The Provident Community Foundation is a permanent expression and confirmation of the values of The Provident Bank, a mutual financial institution that operates solely for the benefit of its customers and the communities it serves. The Foundation and The Provident Bank have provided over $4 million in grants and donations to local community organizations since The Foundation’s inception in 1998.

Established in 1828, The Provident Bank is an independent, mutually-owned, full-service community bank with a focus in commercial lending and business services with offices in Amesbury and Newburyport, Massachusetts and Exeter, Hampton, Portsmouth and Seabrook, New Hampshire.  Additional lending offices are in Bedford and Nashua, New Hampshire. The Bank is dedicated to the goal of being the highest-performing bank, providing excellence in service to our customers, our communities and our employees.  All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).  For more information, please visit TheProvidentBank.com.

Posted in Foundation News |

1. Visit your Online Banking account by either logging in from TheProvidentBank.com or visiting online banking directly at www.theprovidentonline.com.

2. Once you have logged in, you will be brought to your main Online Banking screen where you are able to see each of your accounts. To the right of your ‘Current Balance’ on the account, you will see a lightning bolt.

TransferStep1

3. Click on the Lighting Bolt next to the account you want to transfer money to, or transfer money from.

TransferStep2

4. Once you decide if you want to transfer to or from, the next box that pops up will ask which account you would like transfer to or from, the amount and a description.

TransferStep4

5. Enter the amount and if you would like to include a description for the transaction. Once you’ve entered these details, click ‘Submit’.

6. The last screen that appears will provide you with the details of the transaction.

TransferStep6

Posted in Online Banking |

Carol_houleAMESBURY, MASSACHUSETTS – Dave Mansfield, CEO of The Provident Bank, has announced that Carol Houle has joined the Bank as the Executive Vice President and Chief Financial Officer. Ms. Houle is responsible for the financial data and reporting for the Bank.

Ms. Houle, a Certified Public Accountant, has more than 20 years in the public accounting industry and was most recently at Shatswell, MacLeod & CO., PC accounting firm as a Partner in the organization conducting audits of financial institutions. Ms. Houle received her degree in Business Administration with a focus in Accounting from Franklin Pierce College.  She currently resides in Salem, New Hampshire, with her husband and is an avid Patriots fan.

“Carol is very familiar with the nature of the banking industry and we are very excited to have her as part of our Executive team. With her experience and leadership, she will play a large part in helping us be profitable and continue to grow the Bank,” says Mr. Mansfield.

Established in 1828, The Provident Bank is an independent, mutually-owned, full-service community bank with a focus in commercial lending and business services with offices in Amesbury and Newburyport, Massachusetts and Exeter, Hampton, Portsmouth and Seabrook, New Hampshire.  Additional lending offices are in Bedford and Nashua, New Hampshire. The Bank is dedicated to the goal of being the highest-performing bank, providing excellence in service to our customers, our communities and our employees.  All deposits are insured in full through a combination of insurance provided by the Federal Deposit Insurance Corporation (FDIC) and the Depositors Insurance Fund (DIF).  For more information, please visit TheProvidentBank.com.

Posted in Staff News |